Customer Service

Contact:  poshsilverjewelry@outlook.com

Emails are answered quickly between 8:00 a.m. and 8:00 p.m. Pacific Time.  (Please check your spam folder, too, for your reply.)

 

Fast Shipping

We ship within 24 hours of receiving your order, Monday through Friday, except holidays when the post office is closed.

Most orders go out the same day.  (The post office is only a few doors down from our store, making it easy to expedite mailing your package.)

 

Free Shipping to the USA - Insured with tracking.

Free International Shipping on Orders $95 USD and up - Insured with tracking

$10 International Shipping on orders under $95 - Insured with tracking

$8 International Shipping to Canada on orders under $95 - Insured with tracking

 

Payment Processing

You can use any credit card you like.  Safe and secure credit card and payment processing is provided by Paypal and Shopify.  You do not need to have a Paypal account.

 

100% Satisfaction Guarantee

We want you to be happy!  We accept returns and refund 100% of your purchase price.

 

Returns

Please examine your purchase upon receipt. If you wish to return the item, send us an email within 14 days of the delivery date shown on the USPS tracking record to let us know you will be returning the jewelry.  Mail the jewelry back to us within 14 days of the delivery date.

To be eligible for a return:

1.  Jewelry must be unused, unworn, unaltered and in brand new condition. Tags must still be attached. Jewelry must be returned in the original gift box.

2.  Notify us via email within 14 of receipt (the delivery date shown on the USPS tracking record) that you will be returning the item. The email address is poshsilverjewelry@outlook.com.

3.  Mail the jewelry back to us via USPS within 14 days of receipt. The package must be scanned "accepted" within 14 days of the original delivery date to you, as shown on the USPS tracking record.

Buyer is responsible for paying return shipping costs. We highly recommend using tracking and insurance. Return shipping costs are non-refundable.

4.  Returns meeting the above conditions will be refunded 100% of the purchase price.

Mailing Address for Returns

To return the jewelry, mail it to:  Sue Bucklen, Posh Silver Jewelry, PO Box 22743, Carson City, NV 89721.

Have a Question?

Contact us at poshsilverjewelry@outlook.com.

 

Year Opened:  1998 at Lake Tahoe

Moved to Virginia City:  1999